Microsoft Teams: Fix Issues by Clearing the Cache

If Microsoft Teams is not working correctly, clearing its cache can often resolve the problem. This how-to article walks you through that process.

Summary

If Microsoft Teams is not working correctly, clearing its cache can often resolve the problem. This process removes temporary files that may be causing issues such as:

• Teams not loading or stuck at the loading screen

• Messages not updating or missing

• Status not updating correctly

• Display or interface glitches

Clearing the cache will not delete your chat history or files, but you will be signed out of Teams. The first time you restart Teams after clearing the cache, it may take longer to load as files are rebuilt.

Who This Article Is For

Any employee experiencing performance, display, or login issues in Microsoft Teams.

Before You Begin

• You will be signed out of Teams and must sign in again.

• Make sure you close Teams completely before starting.

• The first launch after clearing the cache may take longer than usual.

Clear Teams Cache on Windows

1. If Teams is running, right-click the Teams icon in the taskbar and select Quit.

2. Press Windows logo key + R to open the Run dialog box.

3. Type %appdata%\Microsoft\Teams and select OK.

4. Delete all files and folders in the Teams folder.

5. Restart Teams and sign in.

Clear Teams Cache on macOS

1. If Teams is running, right-click the Teams icon in the dock and select Quit, or press Command (⌘) + Q.

2. In Finder, open /Applications/Utilities and double-click Terminal.

3. Enter the following command and press Return:
   rm -r ~/Library/Application\ Support/Microsoft/Teams

4. Restart Teams and sign in.

Need Help?

If you need assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.