When saving a document in Adobe Acrobat, the Save As window may appear blank, preventing the file from being saved. This issue is caused by the setting to show online storage when saving files.

Summary

When saving a document in Adobe Acrobat, the Save As window may appear blank, preventing the file from being saved. This issue is caused by the setting to show online storage when saving files.

Who This Article Is For

All Adobe Acrobat users.

Symptoms

• The Save As window opens but is blank.

• The file cannot be saved.

How to Fix It

1. Open Adobe Acrobat.

2. In the top-left corner, click the dropdown menu.

3. Select Preferences.

4. Select General.

5. Uncheck “Show online storage when saving files.”

6. Click OK and try saving again.

Example — uncheck the highlighted box shown below:

Need Help?

If you need assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.