What to do if I am unable to adjust the display resolution on the second display attached to the docking display

Body

Summary

I am unable to adjust the display resolution on the second display attached to the docking display. The highest available resolution is too low. What do I do?

Who is Affected?

Anyone who uses a display port cable instead of HDMI for a docking display.

Symptoms and Signs

Screen resolution is too low on the second screen.

Workaround (if available)

To adjust the display resolution on the second display, use an HDMI instead of a display port cable to connect the second display to the docking display.

Permanent Resolution

N/A

Additional Information

N/A

Contact and Support

For additional information, please contact the IT Service Desk at 770-822-8915.

Details

Details

Article ID: 20221
Created
Fri 5/9/25 10:20 AM
Modified
Wed 5/14/25 3:33 PM