Unity Voicemail: Setup, Access, and Standard Menu Code Reference

Summary

This guide explains how to enroll in and use the Unity Voicemail System. Learn how to set up your greeting, change your PIN, listen to messages, and use common voicemail menu codes.

Body

This guide explains how to enroll in and use the Unity Voicemail System. Learn how to set up your greeting, change your PIN, listen to messages, and use common voicemail menu codes.

Who This Article Is For

All Gwinnett County employees with a desk phone using the Unity Voicemail System.

Before You Begin

Enroll before first use by recording your name, setting your greeting, and choosing a personal PIN.
Default PIN: 112233 (you will be prompted to change this during enrollment).
Listen carefully to the voice prompts during setup.

How to Access Your Voicemail

From Your Desk Phone

Press the MESSAGE button.
Enter your PIN, then press #.

From Another County Desk Phone

Press the MESSAGE button.
When Unity answers, press *.
Enter your extension number, then press #.
Enter your PIN, then press #.

From a Non-County Phone

Dial 770.513.5699.
When Unity answers, press *.
Enter your extension number, then press #.
Enter your PIN, then press #.

Common Voicemail Menu Options

While Listening to a Message

1 – Restart message
2 – Save message
3 – Delete message
4 – Slow playback
6 – Speed playback
7 – Rewind 3 seconds
8 – Pause/Resume
9 – Fast forward 3 seconds
# – Jump to end

After Hearing a Message

1 – Repeat message
2 – Save message
3 – Delete message
4 – Reply
5 – Forward message

Managing Your Voicemail Settings

Change Your PIN

Press 4, then 3, then 1.
Enter your new PIN twice, pressing # after each entry.

Change Your Recorded Name

Press 4, then 3, then 2, then follow the prompts.

Change Your Greeting

Press 4, then 1 to hear your current greeting.
Options:

1 – Re-record greeting
2 – Turn alternate greeting on/off
3 – Record a different greeting
4 – Hear all greetings

Greeting Types

Type	Description
Alternate	Overrides all other greetings.
Busy	Plays when your phone is busy.
Internal	Plays for internal calls when unanswered.
Closed	Plays during closed hours.
Standard	Default greeting unless overridden.

Other Useful Features

Skip someone’s greeting: Press # during playback to go straight to recording your message.
Call directly to voicemail: Dial * plus the extension number.
For help at any time: Press 0.

Need Help?

If you need assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.

Details

Article ID: 20276

Created

Tue 6/10/25 2:33 PM

Modified

Wed 8/13/25 2:29 PM