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Summary
This article explains how to add a shared mailbox to your Outlook profile. Instructions are provided for both the Classic Outlook desktop app and Outlook on the Web (OWA). Shared mailboxes let multiple users read and send email from a common mailbox without needing to sign in separately.
Before You Begin
You must already have been granted access to the shared mailbox. If you are not sure, contact your supervisor or the mailbox owner.
Instructions
Classic Outlook (Desktop App)
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Open Outlook.
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Click File in the top-left corner.
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Select Account Settings, then click Account Settings again from the dropdown.
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Choose your County email account and click Change.
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Click More Settings.
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Go to the Advanced tab.
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Click Add under the "Mailboxes" section.
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Enter the name of the shared mailbox and click OK.
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Click Apply, then OK, and then Next.
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Click Finish, and restart Outlook if the mailbox does not appear automatically.
Outlook on the Web (OWA)
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Go to https://outlook.office.com and sign in with your County email account.
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Click your profile icon in the top-right corner of the page.
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Select Open another mailbox.
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Enter the name or email address of the shared mailbox, then click Open.
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The shared mailbox will open in a new browser tab.
Additional Notes
Shared mailboxes opened in a new tab through Outlook on the Web function like a separate inbox. You can also bookmark the new tab's URL for quicker access in the future.
Contact and Support
For assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.