Outlook Print Preview Error When Printing Emails (Print Button Grayed Out)

When printing an email in Outlook, the print preview fails to load and the Print button is grayed out. This is caused by Outlook using incorrect page size settings, which prevents the email from rendering properly in the preview window.

Summary

When printing an email in Outlook, the print preview fails to load and the Print button is grayed out. This is caused by Outlook using incorrect page size settings, which prevents the email from rendering properly in the preview window.

Who This Article Is For

This article is for employees using the Outlook Classic desktop app who are unable to print emails because the print preview window does not load or the Print button is unavailable.

Symptoms

• When attempting to print an email, the print preview does not load.

• The following error message appears:

“Some parts of the view will not fit on the printed page. To make the parts fit, try adjusting the size of the header or footer in the Page Setup dialog box.”

How to Fix It

1. Go to File > Print.

2. Select Print Options.

3. Select Page Setup.

4. Select the Paper tab.

5. Under Paper Type, choose Letter. Under Page Size, choose Letter. Select OK.

6. Verify that the print preview now loads correctly and proceed to print.

Need Help?

If the steps don’t resolve the issue, contact the IT Service Desk at 770.822.8915.

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