TeamViewer Error: “Your partner’s desktop is no longer accessible”

Sometimes TeamViewer displays this error: “Your partner’s desktop is no longer accessible. Probably you used a program that requires additional permissions.” The fix is simple — have the remote user reboot their computer and reopen TeamViewer.

Summary

This TeamViewer error appears when the remote computer can no longer provide desktop access. This usually happens when Windows prompts for elevated permissions or when TeamViewer temporarily stops responding. Rebooting the remote device resolves the issue in nearly all cases.

Who This Article Is For

Employees and ITS staff using TeamViewer to remotely access a County computer.

Symptoms

When attempting to control the remote computer, you may see this message:

Your partner's desktop is no longer accessible.
Probably you used a program that requires additional permissions. Please wait until your partner has granted these permissions.

Cause

This error occurs when TeamViewer cannot display or control the Windows desktop. Common causes include:

• A program on the remote device triggered an administrator permissions prompt

• TeamViewer briefly froze or lost access to the desktop session

• The remote computer became partially unresponsive

How to Fix It

For the remote user:

1. Reboot the computer.

2. After rebooting, reopen TeamViewer and allow the connection.

For ITS staff:

• Reconnect once the device is back online.

• If this becomes a recurring issue, contact the Service Desk for review.

Need Help?

If the issue continues after a reboot, please contact the IT Service Desk at 770.822.8915.