Panasonic CF-33 Mk2 locks up when using maps (reinstall driver to fix)

Summary

This article explains how to manually install the Intel display driver on a Panasonic CF-33 Mk2 ToughBook when the device locks up or becomes unresponsive when maps are used. This process may be needed when Panasonic PC Hub does not successfully download or install the display driver update.

Who This Article Is For

IT Service Desk, End User Services, and other ITS technical teams who support Panasonic CF-33 Mk2 ToughBook devices.

Symptoms

Users may report one or more of the following issues on a Panasonic CF-33 Mk2 ToughBook:

• The device locks up or becomes unresponsive when maps are used.

• Panasonic PC Hub does not successfully download or install the latest Intel display driver.

• The Panasonic PC Hub update appears to take too long and may time out.

• The display driver update does not complete, even when connected at a County location such as the PD Annex.

Cause

The latest Panasonic PC Hub updates may not always successfully download and install the Intel display driver for the CF-33 Mk2. The download may take too long and time out before the update completes.

Resolution Steps

Manually install the display driver

1. On the CF-33 Mk2 ToughBook, navigate to the following network location:

   \\gctech01\apps\Panasonic Toughbook Drivers\~ Latest CF-33 Mk2 Display Driver

2. Copy the application installation file from the network folder to the MDT.

3. Run the copied application installation file on the MDT.

4. Wait a few moments for the installer to create the required installation files.

5. After the file is created, navigate to the following folder:

   C:\util2\drivers\video2137

6. Right-click pinstall.bat and select Run as administrator.

7. Wait for the installation to complete.

8. Restart the device after installation, then confirm whether the original map-related lockup or display issue is resolved.

Known Limitations or Alternatives

• This process is intended for Panasonic CF-33 Mk2 ToughBooks.

• The driver is stored on the tech server and must be copied locally before completing the installation.

• The installer may take a few moments to create the pinstall.bat file.

• If the pinstall.bat file is not created, confirm that the initial installation file was copied locally and run successfully.

• If the issue continues after the driver installation, additional troubleshooting may be required.

Related Articles or Resources

None at this time.

Next Steps if Issue Persists

If the issue continues after the display driver has been manually installed, document the driver installation steps completed, whether pinstall.bat was created and run as administrator, and whether the device was restarted after installation. Escalate the ticket to End User Services for further troubleshooting.