Sent Emails Not Appearing in Outlook Sent Items Folder

Tags Outlook

Summary

When you send an email in the classic Microsoft Outlook desktop app, it should appear in your Sent Items folder. If sent messages aren’t showing there, Outlook may be set not to save copies of sent mail.

Who This Article Is For

Employees using the classic Microsoft Outlook desktop app.

Symptoms

Sent messages are missing from the Sent Items folder in Outlook.

Cause

The Outlook setting to save sent messages is turned off.

How to Fix It

  1. Open Outlook.

  2. Click File > Options to open the Outlook Options dialog.

  3. Select Mail on the left.

  4. Under Save messages, check Save copies of messages in the Sent Items folder, then select OK.

Additional Notes

If you send email from a shared mailbox or on behalf of someone else, Outlook may save the message in your Sent Items instead of the shared mailbox’s folder. To also save a copy in the shared mailbox’s Sent Items:

  • Open File > Options > Mail, scroll to Save messages, and check When sending messages from a shared mailbox, save a copy in the Sent Items folder of the shared mailbox.

This article applies to the classic Outlook desktop app. It does not apply to the new Outlook, Outlook on the web, or mobile apps (those save sent items automatically).

Need Help?

If the steps don’t resolve the issue, contact the IT Service Desk at 770.822.8915.

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