Contacts Missing in the Outlook Mobile App

Summary

This article explains how to restore missing contacts in the Outlook mobile app when your contact list appears empty.

Who This Article Is For

Employees using a County-issued mobile device who do not see their contacts in the Outlook mobile app.

Symptoms

• Contacts do not appear in the Outlook mobile app.

• The Contacts tab is empty or does not return results.

Cause

The Sync Contacts setting is turned off in the Outlook mobile app.

How to Fix It

1. Open the Outlook app.

2. Tap your profile icon in the top-left corner.

3. Select Settings (gear icon).

4. Choose Contacts.

5. Turn on Sync Contacts.

6. Allow a few moments for your contacts to sync.

Need Help?

If contacts still do not appear, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.