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This article provides steps you can take if GlobalProtect will not connect on your County-issued Windows device. These steps resolve the most common connection issues employees experience.

GlobalProtect VPN allows Gwinnett County employees and contractors to securely connect to the County network when working remotely. On most County laptops, GlobalProtect is already installed and preconfigured — if you have multi-factor authentication (MFA) set up, you should be able to connect immediately.