Request a New Wireless Device

Order a new wireless device (such as a smartphone) and related LTE wireless service.

Description and Details

ITS will provide a new LTE wireless device (such as a smartphone) with an active Gwinnett County wireless service plan. ITS will coordinate the purchase, activate a phone number, configure the device with required settings and applications, and deliver the device to the employee. This service supports employees who require mobile connectivity for County-related business operations, including fieldwork, emergency response, and remote access.

Plans and Related Rates

Option AT&T/FirstNet Verizon Wireless T-Mobile
Plan Price Plan Price Plan Price
Unlimited Talk, Text, Data Unlimited Nation Talk, Text, Data $39.99 Unlimited Nation Talk, Text, Data $34.99 Talk, Text, Data (51GB Tethering) $29.75
Unlimited Talk & Text Unlimited Nation Talk, Text $22.99 Unlimited Nation Talk, Text $20.00 Unlimited Nation Talk, Text $29.75
Data Only Unlimited Nation Data Only Plan $37.00 Unlimited Nation Data Only Plan $37.99 Unlimited Nation Data Only Plan $19.98
Hotspot Add-On Tethering/Hot Spot $5.00 Tethering/Hot Spot $5.00 Tethering/Hot Spot Included
Push-to-Talk Add-On Unlimited Push-to-Talk $2.00 Unlimited Push-to-Talk $3.00 Unlimited Push-to-Talk $5.00
Rugged Case Ruggedized Case Included Ruggedized Case Included Ruggedized Case Included
Wall Adapter Wall Adapter for Charging Included Wall Adapter for Charging Included Wall Adapter for Charging Included

Who Can Submit This Request?

Employees can request wireless service if one of the following requirements are met:

  • Employee's job function requires them to work away from the office and be reachable. 

  • Employees job function requires them to reachable after business hours. 

Required Approvals

  • Supervisor

  • Manager

  • Division Director

  • Department Director

Fulfillment Time Frame

Two weeks after the final approval.

Support Contacts

For any questions, comments, or concerns, please contact the IT Service Desk.