Use this request to get help acquiring or installing software. Whether you need to request a quote, purchase software or licenses, or have approved software installed on your County device, this is the place to start.
Description and Details
This service covers all software-related requests including:
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Requesting a quote for new software or licenses
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Purchasing software or licenses once approved
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Installing or configuring software on a County-managed computer
Some software may require review by ITS Security before installation to ensure it meets County security and compatibility standards. If a review is needed, ITS will coordinate the process and contact you for any required details.
Additional approvals or details may also be requested by the Procurement or IT Asset Management teams during fulfillment.
Who Can Submit This Request?
Any County employee.
Required Approvals
No approvals are required when submitting the request. However, certain software may require ITS Security review or other internal checks during the fulfillment process. You will be contacted if additional information or approvals are needed.
Fulfillment Time Frame
Fulfillment times vary depending on software type, vendor response, and internal approval requirements. Most installations are completed within 1–5 business days after license approval or purchase.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.