Before using this form, please check the Service Portal to see if a specific option better matches your need. If you don’t find a suitable service, use this form to open an IT ticket. Provide as much detail as possible, and the Service Desk will route your request to the appropriate team.
Description and Details
You will be asked to describe the issue or request, include any relevant details, and provide your contact information. After submission, the Service Desk will review your ticket and assign it to the appropriate ITS team for resolution or fulfillment.
Who Can Submit This Request?
Any Gwinnett County employee
Required Approvals
None
Fulfillment Time Frame
Resolution and fulfillment times vary depending on the nature of the ticket. The Service Desk or assigned ITS team will provide updates as work progresses.
Support Contacts
Please contact the IT Service Desk at 770.822.8915 for any questions about your ticket.