Support for any issue affecting a County-issued EPCR tablet used for EMS reporting and field operations.
Description and Details
Use this service whenever an EPCR tablet is not functioning properly. Common issues include:
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Hardware failures (device won’t power on, damaged screen, battery/charging problems)
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Connectivity issues (cellular, Wi-Fi, NetMotion VPN)
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Docking and accessory failures (LIND power supply, vehicle cradle, wiring)
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Barcode/2D Emulator problems (missing, won’t install, won’t launch)
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Required EMS applications not opening, crashing, or failing to sync
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General performance problems such as freezing or random restarts
If the tablet does not power on, does not charge, or appears completely unresponsive, please review the EPCR Tablet Power Troubleshooting Guide before submitting a request.
Note: Some issues—such as damaged or non-functional power supplies, wiring, or vehicle-mounted hardware—may fall under the responsibility of Fire Resource Management.
Who Can Submit This Request?
Fire & EMS personnel and authorized ITS staff.
Required Approvals
None.
Fulfillment Time Frame
The objective is to return the device to operational status within 8 hours of receiving the request, when possible. Response times may vary depending on the nature of the issue, device location, and whether Fire Resource Management involvement is required.
Support Contacts
For immediate support, contact the IT Service Desk at 770.822.8915.