Use this service to report an issue with a Gwinnett County website. This may include broken links, pages that do not load correctly, missing or incorrect content, error messages, access issues, or a full website outage.
Description and Details
This service allows Gwinnett County employees to report problems affecting County websites or web-based public information pages. Reported issues will be reviewed by Information Technology Services and routed to the appropriate support team for investigation.
Examples of website issues include:
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A County website or page is unavailable
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A link on a County website is broken
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A page displays an error message
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Website content appears missing, incorrect, or outdated
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A form or online feature is not working as expected
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A user is unable to access a County website or web page
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A website appears visually broken or does not display correctly
Website outages should be reported as soon as possible, especially if the issue affects public access to important County services or information.
Who Can Submit This Request?
Any Gwinnett County employee may submit this request.
Required Approvals
No approval is required to report a website issue.
Fulfillment Time Frame
Most website issues are reviewed and targeted for resolution within 8 business hours.
Website outages are targeted for response or resolution within 2 business hours, depending on the nature and severity of the outage.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.