Request support for issues using Bluebeam Revu, including installation, licensing, login, PDF markup, collaboration, and application functionality.
Description and Details
This service request is used to report issues or request assistance with Bluebeam Revu. Common support requests include:
-
Requesting installation or access to Bluebeam Revu
-
Problems signing in or activating a Bluebeam license
-
Issues opening, editing, or marking up PDF documents
-
Problems with Bluebeam Studio Sessions or Studio Projects
-
Application errors, crashes, or unexpected behavior
Submitting this request will notify the IT team and route your issue to the appropriate support staff. You may be contacted for additional information or troubleshooting.
Who Can Submit This Request?
Any Gwinnett County employee who uses or requires Bluebeam Revu.
Required Approvals
No approval is required to request technical support. New software installations or license requests may require approval, depending on department policy.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature and complexity of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the ITS Service Desk at 770.822.8715.