Report a network outage affecting multiple people, a floor, or an entire location.
Description and Details
Choose this option if the network problem is not limited to your individual device, but is impacting a larger group.
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Everyone in your office or floor is unable to connect to the network or internet.
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A building-wide Wi-Fi outage.
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A department or location cannot access County systems due to loss of connectivity.
If only your device is affected, please go back and select Connection Issue (My Device) instead.
Who Can Submit This Request?
Any Gwinnett County employee.
Required Approvals
None.
Fulfillment Time Frame
Outages are investigated immediately as critical incidents.
Support Contacts
For urgent issues, call the IT Service Desk at 770.822.8915.