Summary
Get troubleshooting and support for County-issued desktop and laptop computers.
Description and Details
This request is for help with technical problems on County-issued desktops and laptops. Support may include troubleshooting, repairs, warranty coordination, or providing a temporary workaround.
Common examples include:
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Computer will not power on
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Blue screen or frequent crashing
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Slow performance or freezing
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Keyboard, touchpad, or hardware malfunction
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Docking station not working properly
Who Can Submit This Request?
Any Gwinnett County employee.
Required Approvals
None.
Fulfillment Time Frame
A workaround will be provided as soon as possible. Full resolution varies depending on the level of effort required.
Support Contacts
IT Service Desk • 770.822.8915