Request support for issues using Adobe Acrobat or Adobe Reader, including problems viewing, editing, printing, or signing PDF files.
Description and Details
This service request is used to report issues or request help with Adobe Acrobat or Adobe Reader. Common support requests include:
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Problems opening or printing PDF files
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PDFs not displaying correctly
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Trouble signing or filling out forms
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Missing tools or features in Acrobat (based on license)
Submitting this request will route your issue to the IT team for investigation and resolution. You may be contacted for additional information or remote assistance.
Who Can Submit This Request?
Any Gwinnett County employee who uses Adobe Acrobat or Adobe Reader.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.