Summary
Report an issue with an existing County video surveillance camera or related equipment.
Description and Details
Use this request when a camera or associated equipment is not functioning properly. IT will review the issue, coordinate troubleshooting, and work with field services or vendors as needed. Providing clear details and optional photos will help expedite resolution.
Depending on the specifics and severity of the issue, IT will initiate a repair or replacement of the affected equipment.
Common situations include:
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Camera not displaying video
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Blurry or obstructed image
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Camera offline or losing connection
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Recording not functioning or playback issues
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Physical damage or tampering
Information Required
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Location of the camera (building, area, and camera identifier if known)
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Description of the issue
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When the issue started
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Photos or screenshots, if available
Required Approvals
None required for issue reporting.
Fulfillment Time Frame
Will vary based on complexity, location, and vendor coordination.
Support Contacts
For questions or updates, contact the IT Service Desk at 770.822.8915.