Summary
Request to obtain recorded video footage from County-managed surveillance cameras.
Description and Details
Use this service to request video footage from County surveillance systems for authorized investigations, security reviews, or incident documentation. All requests are reviewed for compliance with County privacy and security policies. Access to footage is limited to individuals with approved authorization from their department leadership and ITS Security.
Common situations include:
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Incident review or internal investigation
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Security verification or evidence gathering
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Footage needed for claims or legal documentation
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Authorized project-related or temporary review
Information Required
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Date and time range for requested footage
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Specific camera location(s) or area(s) of interest
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Purpose or reason for the footage request
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Requester’s department and manager information
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Authorization or supporting documentation (if applicable)
Required Approvals
Requests must be approved by the requester’s Manager and Department Director, followed by review and authorization from the ITS Director or ITS Security team.
Fulfillment Time Frame
Requests for footage are typically fulfilled within 3–7 business days, depending on review and approval times, storage location, and data retrieval requirements.
Support Contacts
For questions or assistance, contact the ITS Service Desk at 770.822.8915.