Request support for issues using the Accela system, including problems with permits, inspections, licenses, or case tracking.
Description and Details
This service request is used to report issues or request help with the Accela permitting and licensing system. Common support requests include:
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Problems logging into Accela
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Missing or incorrect permit or license data
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Issues with scheduling or viewing inspections
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Error messages or system functionality problems
Submitting this request will notify the IT team and route your issue to the appropriate support staff. You may be contacted for additional information or troubleshooting.
Who Can Submit This Request?
Any Gwinnett County employee with access to Accela.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.