Request support for issues related to TeamDynamix ITAM (formerly Sassafras), including software inventory, device data, license tracking, or reporting discrepancies.
Description and Details
This service request is used to report issues or request assistance with the TeamDynamix ITAM (Sassafras Key Server) system. Common support requests include:
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Missing or inaccurate hardware or software inventory data
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Software license or compliance questions
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Device not reporting to Key Server
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Questions about KS: prefixed attributes in TeamDynamix Assets & CI
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Reporting or data validation issues
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Access
Who Can Submit This Request?
Any Gwinnett County employee. Access to the TeamDynamix ITAM interface is limited to authorized ITS personnel.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are reviewed within 1–2 business days. Resolution time may vary depending on data validation, integration dependencies, or vendor involvement.
Support Contacts
For questions, comments, or concerns, please contact the ITS Service Desk.