Request support for issues using the Aumentum property tax and records system, including problems with access, data entry, or system performance.
Description and Details
This service request is used to report problems or request help with the Aumentum system. Common support issues include:
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Login or access problems
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Missing or incorrect parcel data
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Billing or tax calculation errors
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Performance or printing issues
Submitting this request will notify the IT team for investigation. You may be contacted for additional details or troubleshooting assistance.
Who Can Submit This Request?
Any Gwinnett County employee who uses Aumentum.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.