Request support for issues using Cisco Webex, including problems with meetings, audio, screen sharing, or softphone functionality.
Description and Details
This service request is used to report technical issues with Cisco Webex. Support is available for both the meeting and softphone features. Common issues include:
-
Unable to join or host a Webex meeting
-
Audio or video not working during a meeting
-
Screen sharing or chat features not responding
-
Softphone not connecting, missing calls, or login issues
Submitting this request will route your issue to the IT team for investigation. Please include details such as device type (desktop, laptop, or mobile), whether you're using meetings or softphone, and the time of the issue.
Who Can Submit This Request?
Any Gwinnett County employee using Cisco Webex.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are addressed within 1–2 business days, with urgent issues prioritized based on impact.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.