Request support for issues with the Fire Records system (CentralSquare Inform Fire Small Client), including problems logging in, submitting incident reports, or accessing inspection records.
Description and Details
This request is for technical support with the Fire Records application used by Gwinnett County Fire Services. The application is part of CentralSquare’s Inform Suite and supports incident reporting, inspections, and training documentation. Common issues include:
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Login or access problems
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Application will not launch or crashes on open
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Unable to submit or save incident reports
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Inspection or training data missing or not loading
Submitting this request will notify the IT team for troubleshooting. Please include your station number, workstation ID, and a brief description of the issue.
Who Can Submit This Request?
Authorized employees in Gwinnett County Fire Services who use the Fire Records system.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are addressed within 1–2 business days.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.