Request help with ArcGIS Desktop (ArcMap) or ArcGIS Pro for issues such as installation problems, mapping errors, geoprocessing failures, or performance issues.
Description and Details
Use this request to report or seek assistance with Esri’s desktop GIS software. Common issues include:
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Installation or licensing errors
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Map display problems or missing layers
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Analysis tool failures or crashes
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Performance issues (slow loading, hanging)
Please indicate whether you're using ArcMap or ArcGIS Pro, your license level (Basic/Standard/Advanced), and a description of the issue.
Who Can Submit This Request?
Any County GIS user or staff involved in mapping, spatial analysis, or data management using ArcGIS.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most requests are addressed within 1–3 business days, with priority given to emergency or production-critical issues.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk or GIS Team.