Request help with issues related to GlobalProtect VPN, including login problems, connection failures, or installation errors.
Description and Details
This request is for technical issues with the GlobalProtect VPN client on Windows devices. Common problems include:
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GlobalProtect not connecting or stuck at “Connecting”
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Authentication or login failures
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Access to internal applications not working while on VPN
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VPN disconnecting randomly or slowing down network access
Please include your workstation ID and whether you're working on a County-issued laptop. Screenshots of error messages are helpful.
Who Can Submit This Request?
Any County employee using a Windows device with VPN access.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most VPN issues are addressed within 1–2 business days. Connectivity outages are prioritized for immediate response.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.