Request help with Kofax scanning or document capture, including installation issues, OCR errors, or routing failures.
Description and Details
Use this request to report technical issues or request assistance with Kofax. Common issues include:
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Kofax not installed or missing from your workstation
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Problems scanning documents or printer/scanner connectivity
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OCR not recognizing text or indexing errors
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Scanned files not routing to correct system
Include the scanner model, workstation ID, and type of document when submitting your request. Screenshots of errors are helpful.
Who Can Submit This Request?
Any County employee using Kofax for scanning or document digitization.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are addressed within 1–2 business days.
Support Contacts
For any questions or concerns, please contact the IT Service Desk.