Request help with Lucity issues such as login problems, work order errors, GIS map issues, or mobile syncing problems.
Description and Details
Lucity is used by the Department of Support Services, DWR, and other departments to manage asset-based work orders and inspections. This request should be used for:
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Trouble logging in to Lucity or launching the app
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Work orders not saving, updating, or routing correctly
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Issues with asset lookup or map-based functions
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Mobile app not syncing with field data
When submitting your request, include your department, device type (desktop or tablet), and any error messages you’ve encountered. Screenshots are helpful for troubleshooting.
Who Can Submit This Request?
County employees who use Lucity to submit, track, or complete maintenance and infrastructure work.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most requests are completed within 1–2 business days. Issues impacting field operations may be prioritized sooner.
Support Contacts
For any questions or concerns, please contact the IT Service Desk.