Request support for issues with Aderant Total Office, including case entry, billing errors, calendar issues, or document access problems.
Description and Details
Use this request to report issues with Aderant Total Office, the legal case management system used by the Law Department. Common support topics include:
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Cannot launch or log in to Aderant
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Errors when saving or updating a case or matter
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Problems with timekeeping, billing, or invoices
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Calendar events not syncing or appearing incorrectly
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Documents not opening or attaching to matters
Please include your role in the Law Department, your workstation ID, and a brief description of the issue. Screenshots are helpful if available.
Who Can Submit This Request?
Authorized Law Department staff.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support issues are resolved within 1–2 business days. Billing or deadline-related issues may be prioritized.
Support Contacts
For questions or issues, please contact the IT Service Desk.