Request help with Avigilon Control Center Client issues, including video playback problems, login errors, camera control, or exporting footage.
Description and Details
Use this request to report issues with the Avigilon Control Center (ACC) Client software. Common support topics include:
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Unable to launch or log in to the ACC Client
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Live video not displaying or freezing
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Camera controls not responding
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Problems reviewing recorded footage or using search filters
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Export or bookmark functions not working as expected
Please include your device name, camera location (if applicable), and a description of the issue. Screenshots are helpful if available.
Who Can Submit This Request?
Any authorized County employee with access to ACC Client.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are resolved within 1–2 business days. Urgent video access problems may be prioritized.
Support Contacts
For any questions or issues, please contact the IT Service Desk.