Request help with DocuSign eSignature issues, such as sending documents, managing templates, resolving signing problems, or accessing completed forms.
Description and Details
Use this request for assistance with any DocuSign-related issue, including:
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Trouble sending documents for signature
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Signers not receiving emails or unable to sign
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Issues managing templates or signer order
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Missing documents or audit trail errors
Include the envelope ID or document name and describe the issue as clearly as possible. Screenshots are helpful if available.
Who Can Submit This Request?
Any County employee using DocuSign eSignature.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support issues are resolved within 1–2 business days.
Support Contacts
For any issues, contact the IT Service Desk.