Request support for Enterprise RMS issues such as data entry problems, record search errors, or access/log-in issues.
Description and Details
Use this request to report or get help with Enterprise RMS issues, including:
- Error entering or saving incidents, arrests, citations
- Problems retrieving records or running reports
- Login or authorization errors
- Browser performance or timeout issues
Please include your role, workstation ID, and details of the issue. Screenshots or record IDs are helpful.
Who Can Submit This Request?
Authorized staff using Enterprise RMS.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are resolved within 1–2 business days. Urgent public safety data access issues may be prioritized.
Support Contacts
For any issues, contact the IT Service Desk or Public Safety support team.