Request support for ESO modules, including incident reporting, EMS patient records, asset tracking, inspections, or analytics.
Description and Details
Use this request to report technical issues with ESO software, such as:
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Errors entering or saving incident or patient data
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Problems with asset or inventory tracking
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Login issues or access errors
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Reporting failures or analytics discrepancies
Please include your department, the specific ESO module, workstation ID, and details of the problem. Screenshots or incident IDs are helpful.
Who Can Submit This Request?
Authorized County Fire or EMS staff using ESO.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support issues are resolved within 1–2 business days. Critical incident-logging interruptions will be prioritized immediately.
Support Contacts
For urgent issues with ESO, contact the IT Service Desk or Fire/EMS support team.