Request assistance with FA Suite for issues such as work orders, maintenance tracking, inventory management, or reporting errors.
Description and Details
Use this request to report problems or request help with FA Suite, including:
-
Error creating or saving work orders
-
Maintenance history not updated or displaying incorrectly
-
Inventory counts or part lookup issues
-
Reports failing to generate or incorrect data
-
Access or performance problems within the system
Please include your department, workstation ID, and details of the issue you're experiencing. Screenshots or order/work order numbers are helpful.
Who Can Submit This Request?
Authorized staff in Parks & Recreation and Support Services using FA Suite.
Required Approvals
No approval is required to submit this request.
Fulfillment Time Frame
Most issues are resolved within 1–2 business days. Critical maintenance or fleet operation interruptions may be prioritized.
Support Contacts
For assistance or questions, please contact the IT Service Desk.