Request support for FileNet Content Manager, including document access issues, workflow errors, or compliance and retention questions.
Description and Details
Use this request for any FileNet-related issue such as:
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Cannot open or find a document
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Errors during workflow steps (e.g., approvals, publishing)
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Metadata or classification problems
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Issues with document retention settings or audit logs
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Performance or access-control issues
Include the document title, workflow name, retention period, or error message details when submitting this request.
Who Can Submit This Request?
County employees using FileNet-managed documents or workflows.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most requests are resolved within 1–2 business days. Issues affecting compliance or audit processes may be prioritized.
Support Contacts
For assistance, contact the IT Service Desk.