Request support for any issues related to the County’s SAP platform, including problems with finance, payroll, purchasing, reporting, or vendor tools.
Description and Details
Use this request to report issues with SAP access, transactions, workflows, or data. This includes problems in:
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ECC (RP1): Finance, HR, payroll, and purchasing
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BW (BP1): Reports and dashboards
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CRM (CP1): Case tracking or service requests
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SRM (SP1): Vendor portal and sourcing
Common support topics include login issues, incorrect data, workflow errors, report failures, and vendor access problems. Include as much detail as possible when submitting your request.
Who Can Submit This Request?
Any County employee who uses SAP systems or workflows.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most SAP support requests are resolved within 1–3 business days. Urgent issues affecting payroll, purchasing, or vendor access may be prioritized.
Support Contacts
For questions or urgent issues, contact the IT Service Desk.