Request help with My GCHub (ESS), the County’s Employee Self-Service portal. This includes login issues, missing information, or problems using features like payroll, benefits, time entry, or personal updates.
Description and Details
Common support topics include:
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Unable to log in to My GCHub (ESS)
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Paystubs, tax forms, or direct deposit info not displaying
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Benefits enrollment or confirmation errors
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Issues entering or submitting time
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Problems updating personal contact or emergency info
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Travel request form or training portal errors
Include a brief description of the issue, what page or section you were using, and any error messages that appeared. Screenshots are helpful if available.
Who Can Submit This Request?
Any County employee with access to My GCHub (ESS).
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are resolved within 1–2 business days. Urgent payroll or time entry issues may be prioritized.
Support Contacts
For assistance, contact the IT Service Desk.