Request help with Microsoft Outlook for Windows or Outlook on the Web (Microsoft 365). This includes email, calendar, and basic configuration issues.
Description and Details
Use this request to report problems with Outlook email or calendar tools. Support is available for both the Outlook desktop app and the web version in Microsoft 365.
Common issues include:
-
Cannot send or receive email
-
Calendar not syncing or incorrect meeting times
-
Outlook is slow, crashes, or won’t open
-
Missing folders, search problems, or display issues
-
Login issues when using Outlook on the Web
When submitting this request, include your device type (Windows desktop or browser), whether you are using Outlook on the Web or the desktop version, and any error messages you've seen. Screenshots are helpful when available.
Who Can Submit This Request?
Any County employee using Microsoft Outlook for Windows or Outlook on the Web.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most Outlook issues are resolved within 1–2 business days. Email outages or login errors may be prioritized.
Support Contacts
For assistance, contact the IT Service Desk.