Request help with Microsoft Teams, including issues with chat, meetings, Teams access, or collaboration tools.
Description and Details
Use this request to report problems using Microsoft Teams. Support is available for both the desktop app and web version.
Common issues include:
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Cannot log in or Teams won’t open
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Messages not sending or syncing
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Audio/video issues during meetings
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Problems accessing a specific Team or Channel
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File uploads, tabs, or app integrations not working
Include your device type (desktop, laptop, mobile), whether you're using the app or browser, and any error messages. Screenshots are helpful when available.
Who Can Submit This Request?
Any County employee using Microsoft Teams.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most Teams issues are resolved within 1–2 business days. Critical meeting access issues may be prioritized.
Support Contacts
For assistance, contact the IT Service Desk.