Request help with Microsoft OneDrive, including issues with file syncing, sharing, access, or recovering deleted items.
Description and Details
Use this request to report OneDrive-related issues. Support is available for both the desktop sync app and the web version. Common topics include:
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Files not syncing or stuck in upload status
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Missing or accidentally deleted files
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File or folder sharing problems
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OneDrive not starting or syncing on your computer
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Unable to access OneDrive online
Include your device type (desktop, laptop, mobile), whether the issue is in the app or browser, and any file names or screenshots that may help.
Who Can Submit This Request?
Any County employee with a Microsoft 365 account using OneDrive.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most OneDrive issues are resolved within 1–2 business days. File recovery or sync troubleshooting may take longer depending on complexity.
Support Contacts
Contact the IT Service Desk for assistance with OneDrive.