Request support for uPerform, the County’s in-app training and help platform. This includes issues with simulations, missing content, or access problems.
Description and Details
Use this request if:
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uPerform guidance or simulations aren't appearing in your application
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You found errors or outdated content in a walkthrough or tip sheet
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You need new training content added for your role
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You're unable to access uPerform features or library
Please specify the application, workflow, and any screenshots to help us address your issue.
Who Can Submit This Request?
Any County employee using applications where uPerform is enabled.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most content fixes or additions are completed within 3–5 business days.
Support Contacts
Contact the IT Service Desk to request help or report issues.