Request help with PagerDuty alerts, schedules, call routing, or technical issues. This includes missed alerts, incorrect routing, or access problems.
Description and Details
PagerDuty is used by County IT to route urgent alerts and after-hours support calls. Use this request for issues such as:
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Alerts not reaching the correct team
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Problems with on-call schedules or escalation paths
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After-hours call not routed or missed
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Trouble accessing the PagerDuty app or dashboard
Include the time of the incident, the affected system or service, and whether a call or alert was expected. Screenshots or notification logs are helpful when available.
Who Can Submit This Request?
IT staff who receive PagerDuty alerts or participate in after-hours call rotation.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most PagerDuty issues are addressed within 1 business day. Critical alert failures may be prioritized immediately.
Support Contacts
Contact the IT Service Desk for assistance with PagerDuty access, schedules, or alert routing.