Request technical support for ProVal, the County’s property valuation and parcel management system used primarily by the Department of Financial Services.
Description and Details
Use this request to report issues with ProVal. Common support topics include:
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Application not launching or crashing
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Incorrect or missing valuation data
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Problems with parcel sketches or GIS integration
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Report generation errors or formatting issues
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Trouble exporting to Excel or importing data sets
When submitting your request, include the workstation ID, the version of ProVal in use, and any specific error messages. Screenshots are appreciated.
Who Can Submit This Request?
Staff in the Department of Financial Services or other authorized users of ProVal.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues are resolved within 2–4 business days depending on complexity and coordination with department leads.
Support Contacts
For support, contact the IT Service Desk or your department’s assigned GIS or valuation coordinator.