Request assistance with TeamViewer, the County’s remote access tool used by IT to support other devices. This includes issues with the host not working, connection problems, or questions about access.
Description and Details
TeamViewer allows IT staff to connect to other County-managed devices to provide support. The device being supported must have the TeamViewer Host installed and running.
Common issues include:
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Host not installed or not responding
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Technician cannot connect to a known host
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Session interruptions or disconnections
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Error messages when launching TeamViewer
Include the device name or hostname, your location, and whether you are using the desktop app or web version. Screenshots or specific error text are helpful.
Who Can Submit This Request?
Any County IT staff member who uses TeamViewer to support other users or systems.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most TeamViewer-related issues are resolved within 1 business day.
Support Contacts
Contact the IT Service Desk for assistance with TeamViewer access, installation, or troubleshooting.