Request assistance with TeleStaff scheduling and notifications, including shift assignments, roster issues, notification failures, or bid system errors.
Description and Details
TeleStaff is used by public safety staff for automated roster scheduling, shift bidding, and alerts. Use this request for issues like:
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Unable to view or update shift schedule
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Overtime or vacation bid not reflected correctly
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Roster notifications not received or delayed
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Errors when swapping shifts or approving bids
Include your department, shift date, roster details, and any error messages or screenshots you have.
Who Can Submit This Request?
TeleStaff users in public safety departments—Fire, EMS, Corrections, Law Enforcement.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are resolved within 1–2 business days. Roster and notification issues may be prioritized.
Support Contacts
For help with TeleStaff, contact your department’s TeleStaff administrator or the IT Service Desk.