Request help with REC1 (CivicRec), the Parks & Recreation system for public registrations and facility scheduling. This includes login issues, registration errors, payment problems, or system access issues.
Description and Details
Use this request if you encounter issues in the REC1 (CivicRec) system, such as:
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Unable to log in or access program listings
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Registrations not saving or showing incorrect information
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Problems processing payments or issuing refunds
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Facility availability not showing correctly
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Issues with roster, attendance, or reports
Include the name of the program, facility, or registration item involved, along with any screenshots or error messages. Indicate whether the issue occurred in the staff system or the public portal.
Who Can Submit This Request?
Parks & Recreation staff who use REC1 for managing programs, registrations, or facility bookings.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most REC1 support requests are resolved within 1–3 business days, depending on the issue and vendor involvement.
Support Contacts
Contact the IT Service Desk or your department’s REC1 lead for assistance.