Request help with Microsoft Company Portal on a County-managed device. This includes problems installing required apps, sign-in errors, or devices not showing as compliant.
Description and Details
Company Portal is used to install software, enforce device policies, and check compliance with County standards. Use this request if:
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Required apps are missing or stuck during install
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Company Portal won’t open or load properly
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You’re seeing an “unmanaged” or “noncompliant” status
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Device won’t enroll or complete setup
Include your device name, what software you were trying to install, and whether the device is newly issued or previously enrolled. Screenshots of any error messages are helpful.
Who Can Submit This Request?
Any County employee using a County-managed desktop, laptop, or mobile device.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most issues related to Company Portal are resolved within 1–2 business days. Device setup errors may be prioritized.
Support Contacts
Contact the IT Service Desk for assistance with Microsoft Company Portal.